Welcome to IQOS 3 DUO Care
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First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.
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IQOS Expert Support
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
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Self-diagnostics
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 DUO device.
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Accidental Damage Coverage
If you accidentally damage your IQOS 3 DUO device and you are eligible, your device will be replaced under warranty so you can continue experiencing your IQOS.
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Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to be delivered to you.
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International assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, get in contact with the IQOS Team and, if you are eligible, a replacement will be provided to you.
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