International Assistance on IQOS ILUMA | IQOS Saudi Arabia

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Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only ever a call away.

A man holding an IQOS device is embraced by a friend.

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

A woman looking at the back of an IQOS box.

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

Your device might already be registered, but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

A man holding an obsidian black IQOS ILUMA PRIME Holder while looking at his mobile phone.

Call our Infoline for more timely and specific answers
to your questions. We look forward to helping you!
Daily 9:00-19:00

Chat to our personal coaches in real time.

Feel free to message with any questions and get them answered .
Daily from 09:00 to 19:00.

IQOS Facebook Page

Tweet your questions to get them answered.
Daily from 09:00 to 19:00.

Send your questions, they'll be answered shortly.

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQ