First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Expert Support.
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnostic
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.
Accidental Damage Coverage
If you accidentally damage your IQOS device and you are eligible, your device will be replaced under warranty so you can continue experiencing your IQOS.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait long for a new device to be delivered to you.
International assistance
If you are on a holiday or traveling for work in a country where IQOS is available and your device is damaged, get in contact with the IQOS Team and, if you are eligible, a replacement will be provided to you.
Something we haven’t covered?
Call our infoline
Call our Infoline for more timely and specific answers
to your questions. We look forward to helping you!
Daily
9:00-19:00
Use our live chat
Chat to our personal coaches in real time.
Connect on Facebook
Feel free to message with any questions and get them answered .
Daily from 09:00 to 19:00.
Send a tweet
Tweet your questions to get them answered.
Daily from 09:00 to 19:00.
Send a mail
Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
