First steps
Learn how to use your IQOS ILUMA i device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Warranty
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available under your account.
Something we haven’t covered?
Call our infoline
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
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Chat to our personal coaches in real time.
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
