Get support from IQOS Experts.

A helping hand in getting to know IQOS by connecting with an IQOS Expert through a live chat.

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A little help to get you started

Discover the difference the IQOS team of expert can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, IQOS Experts are here to guide you and help you take the next step on your switching journey.

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Ready to make the switch?

Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.

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Something we haven’t covered?

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Call our infoline

Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Daily 9:00-19:00

8008500017

Use our live chat

Chat to our personal coaches in real time.

Chat with us
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Connect on Facebook

Feel free to message with any questions and get them answered. Daily 9:00-19:00

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Send a tweet

Tweet your questions to get them answered. Daily 9:00-19:00

Tweet IQOS
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Send a mail

Send your questions, they'll be answered shortly.

Email IQOS
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQ

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.

You can reach us during our hours of service Saturday to Thursday 9 am to 7 pm and Fridays from 2 pm to 7 pm, and we will be more than happy to assist you.