Get support from IQOS Experts.
A helping hand in getting to know IQOS by connecting with an IQOS Expert through a live chat.
A little help to get you started
Discover the difference the IQOS team of expert can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, IQOS Experts are here to guide you and help you take the next step on your switching journey.
Ready to make the switch?
Remember you won’t be alone. Your personal coach will be in touch to help you get started. All it takes is a click.
Something we haven’t covered?
There are several ways you can reach out for support.
Connect on Facebook
Feel free to message with any questions and get them answered.
Daily from 09:00 to 19:00.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.