First steps with IQOS ILUMA
Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA
If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
*Terms and conditions apply
Quick replacement for your IQOS ILUMA
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for your IQOS ILUMA
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
Something we haven’t covered?
Call our infoline
Call our Infoline for more timely and specific answers
to your questions. We look forward to helping you!
Daily
9:00-19:00
Use our live chat
Chat to our personal coaches in real time.
Connect on Facebook
Feel free to message with any questions and get them answered .
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Send a tweet
Tweet your questions to get them answered.
Daily from 09:00 to 19:00.
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Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
