First steps
Learn how to use your IQOS ILUMA i PRIME device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Quick replacement for IQOS ILUMA i PRIME
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA i PRIME
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
IQOS WebApp
You can now customize your experience by using the IQOS WebApp. Available under your account.
Something we haven’t covered?
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