First steps
Learn how to use your IQOS ILUMA i ONE device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Sometimes a quick fix is all it takes. Let us help you to trouble shoot your IQOS ILUMA i ONE device.
Quick replacement for IQOS ILUMA i ONE
If you are entitled for replacement, with our quick replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
International assistance for IQOS ILUMA i ONE
Get support whether you're travelling on holiday or for business. We're only ever just a call away.
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