Terms of use

for IQOS website

Last updated: 8 September 2020

Introduction

Welcome to the www.iqos.com ("Website"), a web site operated by Gulf Taleed Commercial Services Company (referred to as "we" or "us" in these Terms of Use).

Who are we?  We are Gulf Taleed Commercial Services Company, authorized distributor of IQOS in the Kingdom of Saudi Arabia. We have identified ourselves to you, and given our contact details, in the Website in connection with which you have been guided here.

How do you accept these terms?  If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Our products are designed for adult smokers only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 18 years old, or (ii) if the legal age required to purchase of tobacco under the laws of the Kingdom of Saudi Arabia is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any promotions we offer to you through it, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 18 and above who want to continue to use tobacco products (“Intended User”), and who reside in the Kingdom of Saudi Arabia. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.) Every user can set up one unique account and for this reason, one mobile phone number and e-mail address can only be associated with one account.

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by laws  of the Kingdom of Saudi Arabia as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk, and you hereby confirm, irrevocably, that we are not liable, at any time, for your use of the links or any results of such use.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

1. it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
2. we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
3. we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
   • that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
   • that access to the Website will be uninterrupted, or error-free; and
   • that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the Kingdom of Saudi Arabia govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts of Kingdom of Saudi Arabia, for any action to enforce these Terms. 

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such obligations or rights against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at contact.sa@iqos.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

TERMS OF SALE

Definitions

TERMS & CONDITIONS:
IQOS TOGETHER X KSA WAVE 2
November 4th 2024 till December 19th 2024

Participation Guidelines:

1. Together X is a brand engagement platform and competition operated by Gulf Taleed Commercial Services Company
2. IQOS Together X platform and competition is exclusively targeted to the following participants (“Participants”):
     (i) Adults (18+) registered on iqos.com and residing in the Kingdom of Saudi Arabia
3. The platform consists of a task-based competition scheme where Participants can take part by performing the required tasks to be eligible to enter a draw. The entry to the draw gets Participants the chance to win a weekly prize as well as a mega prize
   1. The weekly prizes consist of small to medium scale items including as an example but not limited to: headphones, laptops, portable projectors etc .
   2. The Mega prize consists of the unique experience of behind the scene Meet & Greet with Steve AOKI on the occasion of his performance at Riyadh MDL Beast 2024.
4. Participants who wish to enroll will have to log-in or register on iqos.com/TogetherX landing page
   1. Once on the page, Participants will have to complete the mandatory task which is clicking on the initiation task, read and accept the Terms and Conditions.
   2. Only after the above step is completed, Participants can be enrolled on the Together X competition and eligible to complete tasks and get a chance to win the prizes
   3. In the case that the Participant has performed other task-earning activities but has not yet initiated their Together X participation as mentioned in 4.a, the tasks will be recorded in the back-end as of the start of the program and only reflect as qualifying tasks once the first step in 4.a is completed.
5. In order for Participants to enroll and be eligible to enter the draw to win weekly prizes, they must complete at least 5 tasks from the list on iqos.com/TogetherX landing page including the mandatory task in 4.a. above.
6. The tasks are as follows:

   1. Watch a video on iqos.com & accept the T&Cs (Mandatory task)
   2. Voting
   3. Answer a quiz
   4. Share the Together X page with an adult friend who is eligible to register on iqos.com
   5. Visit an IQOS Space at an event
   6. Visit an IQOS Boutique or IQOS Pop-up location
   7. Perform a product demo with one of IQOS experts
   8. Register an IQOS device on IQOS.com, Task will be counted as completed for Participants who has an IQOS device already linked to their account prior to competition start date.
7. Participants who complete more than 5 tasks will not increase their chances in the draw, a Participant can only obtain one entry to the draw for the weekly prizes. The enrollment in the competition and completion of tasks does not guarantee a win of any of the prizes.
8. After the announcement of the Mega Prize winners, we will organize the Together X bonus round held on IQOS KSA Instagram page @ksa.iqos on December 16th until December 19th. The prize for this competition will be Steve Aoki Limited Edition Winter jackets. Participants will be able to enter the draw for the bonus round prize only if you:
   1. Complete the challenge on the Instagram post correctly
   2. Follow @ksa.iqos
   3. Tag at least 3 legal aged (18+) friends who are smokers or users of other nicotine containing products in the comments section on the Instagram pinned post.
   4. Like the pinned post

Competition dates:

9. Together X competition on iqos.com will run from November 4th, 2024, until December 19th 2024 as follows:
   1. Weekly Prizes: November 4th – December 4th Subject to the draw total of 10 Participants weekly who have entered the draw will win small to medium scale items selected at our discretion
   2. Mega prize: November 4th – December 4th Subject to the draw total of 10 Participants will win a unique experience of behind the scene Meet & Greet with Steve AOKI on the occasion of his performance at Riyadh MDL Beast 2024.
   3. Bonus round:December 16th – December 19th Subject to the draw total 40 Participants will win Steve Aoki Limited Edition Winter jackets.
10. The weekly and mega prize will be announced to Participants on the iqos.com/TogetherX Landing page
11. Participants are eligible to win only one weekly prize throughout competition duration.
12. Participants are eligible to win one mega prize throughout the competition duration.
13. We reserve the right to change the weekly, mega and bonus round prizes at any given time without any prior notice or reason thereof.
14. Delivery time for weekly and bonus round prizes depends on our courier partner which will be communicated at the time of delivery
15. Weekly, mega and bonus round prizes are personal to the winning Participant and may not be transferred to any third person.
16. Winners for weekly, mega and bonus round prizes will be contacted within maximum of 10 days after the winner is announced.
17. Prizes are redeemable only by those who fulfilled the criteria for each respective prize and communicated as winners the respective draw.
18. The prizes, weekly, mega and bonus round prizes have no cash equivalent.
19. We reserve the right to modify, change, or revise the rules, mechanics and/or dates of the IQOS Together X competition at anytime without prior notice.
20. We reserve the right to cancel the competition at anytime without prior notice.
21. Participants who registered via the IQOS Together X platform with multiple accounts will be eligible to enroll using one account only. We reserve the right to disqualify any Participant if there is any evidence or reasonable suspicion of fraud or irregularities in his/her participation in the IQOS Together X program.
22. We reserve the right to cancel, amend, or revoke the whole competition and/or these terms and conditions without prior notice in the event of fraudulent activity, cheating, a security breach or any anticipated breach of any applicable law or regulation, an event or disturbance outside of our control such as natural disasters, civil or military events, catastrophes, technical issues/connectivity, pandemic or war.
23. By participating in Together X competition you agree to give us and Philip Morris International or any of its affiliates the right to record your image, likeness and voice by audio-visual means (including taking photographs and making sound and video recordings by any person authorized by the us) (the “Images”); and use (as described below) the Images, your name, and/or refer to you, in IQOS materials, presentations and publications and the like for both:
    1. Image reproduction of a group of legal age nicotine users including yourself;
    2. Image reproduction of you separate from any other person.
24. By “use”, you understand internal and external use by us or Philip Morris International or any of its affiliates within the above mentioned subject, including (but not limited to) use through publication, distribution, transmission, display and exhibition, in our materials such as corporate brochures, IQOS website, social media, and in all media throughout the world, and that we will use the Images as set out under the Consumer Privacy Notice: https://sa.iqos.com/en/legal/privacy-notice.html
25. You are providing this consent voluntarily and of your own free will. You are unaware of any person whose interests may be adversely affected by the exercise of the rights granted in this consent. This consent does not in any way conflict with any existing commitments or other representations on your part.


1. Definitions: "We", "us" and "our" means Gulf Taleed Commercial Services Company, a limited liability company incorporated in Saudi Arabia, with registered office at PO Box: 27801, Riyadh 11427, Saudi Arabia.

IQOS Retailer Get Member Program (“RGM”)
TERMS AND CONDITIONS

‘Referrer’ – A Retailer at a point of sales enrolled in RGM program

‘Referee’ – an adult (18+) user of tobacco or other nicotine containing products who has received a referral code from the Referrer.

1. The referral program is only applicable to selected Retailers who are enrolled in RGM
2. The Referrer must only share their referral code to Referees interested to switch to IQOS and residing in locations where IQOS delivery is available in Saudi Arabia, as stated on the iqos.com.
3. The Referrer must ensure they have asked for the Referee’s permission before referring them and sharing with them their unique referral code via a physical IQOS Qoin that contains the unique code of the Referrer.
4. Referral codes are individual rewards and must only be communicated to Referees on a one-to-one basis and must not be shared on large scale sharing platforms.
5. The referral code  is valid until 28 February 2025
6. When the Referee registers as a new customer on iqos.com and uses the Referrer’s unique code to purchase their first IQOS Iluma device, the referral code will give the Referee a single-use voucher of SAR 30 (inclusive of VAT) redeemable on their first IQOS Iluma device order placed on the website. If the Referee decides to purchase more than one IQOS Iluma device, within one order, the SAR 30 (inclusive of VAT) will be split proportionately amongst the devices.
7. The Referee may apply the referral code by inserting the code thereof into the field “Have a Voucher or Discount Code?”
8. The referral code is not applicable if the Referee has an IQOS devices already linked to their account.
9. The referral code may be used only once by the Referee and it cannot be used together with any other voucher or discount code . In case the order is cancelled and/or the product is returned, the referral code cannot be used again.
10. The referral code of SAR 30 (inclusive of VAT) have no cash equivalent.
11. If the Referee returns or cancels its order then the Referrer will not be entitled to any YGAG voucher for such referral.
12. The Referrer can make multiple referrals, however the referral code is only applicable for 10 successful orders during the validity of the program and provided that these terms and conditions are complied with, the Referrer will be rewarded with a maximum of SAR 1000 equivalent of YGAG voucher for ten successful referrals.
13. We reserve the right to refuse the issue of any code to a Referrer or the use of a Referrer’s code by a Referee at any time, if we reasonably believe that the Referrer or Referee is abusing this program or is otherwise in breach of these terms and conditions.
14. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions at the Website. The revised Terms and Conditions shall come into force and effect upon publication thereof. We reserve our right to cancel the referral code and/or YGAG vouchers without any further notice or giving reasons thereof.
15. We reserve our right to cancel the RGM Program at any moment of time without any further notice or giving reasons thereof.
16. General Terms of Sale published on the Website are applicable.

POST-PURCHASE DEVICE REGISTRATION
VOUCHER TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern your use of the post-purchase IQOS device registration voucher code (“Voucher”)

1. The Voucher is availed upon successful self-registration of your first IQOS ILUMA device on IQOS.com through the unique QR code described in item No. 2 hereinafter.
2. The link to self-register your first IQOS ILUMA device can only be found by scanning the post-purchase QR code found at either selected IQOS points of sale or on the outer sleeve of your device (if available).
3. The reward Voucher is redeemable only on IQOS.com for future IQOS ILUMA devices purchases and/or accessories post a successful self-registration. Voucher cannot be used against the purchase of consumable i.e. TEREA.
4. You can avail the Voucher only if you are:
   1. an adult (18+) smoker or user of other nicotine containing products;
   2. residing in Kingdom of Saudi Arabia;
   3. registered an account on IQOS.com or with an IQOS Sales Expert;
   4. intended recipient of the Voucher; and
   5. self-registered your first IQOS ILUMA device using the QR code described in item No. 2.
5. Validity of the reward Voucher: 60 days from issue date, unless terminated earlier pursuant to Article 12 herein.
6. The reward Voucher can be combined only with other vouchers that may have been provided as part of the Referral Program or any available Goodwill vouchers if applicable, only on IQOS.com.
7. This Voucher will be available during the checkout page (must be logged in your IQOS.com account that was used when the QR code was scanned) to apply when needed during future purchases.
8. The Voucher is personal to you and may not be transferred to any third person.
9. The Voucher has no cash equivalent.
10. The reward Voucher may be used only once. In case the order is cancelled and/or the product is returned, the voucher code cannot be used again.
11. “Terms of Sale” published on the IQOS.com will apply to your purchase. Please read them carefully before placing an order.
12. We reserve the right to modify and/or cancel this POST-PURCHASE DEVICE REGISTRATION program in whole or in part at any time at our sole discretion without any notice. Any such modification will be effective immediately.
13. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.
14. We reserve the right to change the Voucher values from time to time without any further notice.

Year End Loyalty voucher

Terms and Conditions

1. Application of Terms/Eligibility
   1. These terms and conditions (“Terms”) are applicable to and govern the Year End Loyalty Voucher Program (the “Program”). You should read these Terms carefully as they affect your legal rights and govern your relationship with us.
   2. You are only eligible to participate in this Program if you are a Loyal IQOS user, For the purpose of this Program Loyal IQOS user means: (i) you are an IQOS user aged over 18 years old and residing in Kingdom of Saudi Arabia (“KSA") and (ii) your personal details are registered in the KSA IQOS database and (iii) you have an IQOS ILUMA device of any model linked to your account in IQOS database prior to the launch date of the Program December 16th, 2024
   3. By participating in this Program, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Program.
2. Voucher conditions
   1. You can claim your voucher at iqos.com, through the support of the customer service center and in selected authorized IQOS selling stores in KSA. To get information about the channels where the voucher is redeemable, contact the customer service center.
   2. The Program provides 40% discount voucher redeemable only on IQOS ILUMA Prime devices (except for IQOS ILUMA Prime X Steve Aoki Limited Edition devices) applicable during the period from December 16th, 2024 to January 16th, 2025 (“Program Period”). On the last day January 16th, 2025 voucher will be deactivate in the period between 1pm to 5pm Riyadh time zone. For the authorized IQOS selling stores vouchers will be redeemable only through IQOS Brand Representative and during his/her working hours.
   3. Should you participate in the Program, you are limited to a maximum of 1 IQOS ILUMA Prime devices purchased with 40% discount voucher per device per person.
   4.  Return of a device purchased as part of the Program is governed by the terms of sale on iqos.com or of the specific store from which you purchased the device.
   5. In the event that an IQOS ILUMA Prime device purchased with the Program voucher becomes defective, the terms of the warranty shall be applicable.
   6. Buying an IQOS ILUMA Prime using the Program is subject to availability of IQOS ILUMA Prime during the Program Period.
   7. Program voucher can be combined only with Referral Program voucher that might have been provided as part of the Referral Program or any available Goodwill vouchers only through iqos.com or customer service center.  
   8. Program voucher cannot be combined with Trade-in program and/or IQOS ILUMA & TEREA Starter kit programs.
   9. We reserve the right to modify, suspend, or terminate the Program, your participation, and/or these Terms at our sole discretion at any time for any reason whatsoever.
3. Miscellaneous
   1. These Terms shall be governed by and construed in accordance with the laws of Kingdom or Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Kingdom or Saudi Arabia for disputes arising from or related to these Terms.
   2. For questions, inquiries and contact information please refer to IQOS Customer Care team on:
      • Facebook: https://www.facebook.com/iqos.sa
      • Twitter: iqos_support_Sa
      • Email: contact.sa@iqos.com
      • Call: 800-8500017
      • Live chat: iqos.com

Services and Privileges

Terms and Conditions of certain customer post-purchase care and Support Services provided

by 
Gulf Taleed Commercial Services Company

Last updated: 25/5/2023

1. Application of Terms/Eligibility
   1. These terms and conditions (Terms) are applicable to and govern the provision of the post-purchase care and support services described in sections 4 - 6 below  (below (Services).. You should read these Terms carefully as they affect your legal rights and govern your relationship with Gulf Taleed Commercial Services Company, with its registered offices at P.O. Box 27801, Riyadh 11427 Kingdom of Saudi Arabia (Gulf Taleed). This Program consists of services provided to IQOS consumers as post-purchase support services described in sections 4 - 6 below (Services).
   2. You may be eligible for the Services only if: (i) you are an IQOS user aged 18 years and over and you are registered in our IQOS consumers database, and (ii) your main residence is in Saudi Arabia, (iii) you have registered an eligible device as described in paragraph 2.1 (Device) in our database either at iqos.com, by calling customer service center, at IQOS coach or at a participating IQOS store.
   3. By using any of the Services, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use any of the Services, you agree to be bound by the updated Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database.
   4. If you do not agree (or cannot comply) with these Terms, then you are not permitted to use the Services.
   5. No modification of these Terms by you is permitted unless it is expressly agreed in writing between you and Gulf Taleed.
   6. Your use of the Services is at our discretion and we may refuse your application to use, or we may terminate your right to use for any reason including if you breach any of these Terms.
   7. We also reserve the right to amend these Terms and the Services upon notice at any time.
      
2. Eligible Devices/Registration
   1. The following Device models are eligible for the Services:
      1. IQOS 3, IQOS 3 DUO, or Holders Chargers and any upgraded models thereof
      2. Any other IQOS heat-not-burn device that has been commercialized by the authorized distributor of Philip Morris International in the country of purchase and registration.
   2. The Device must have a readable and valid serial number.
   3. In completing the registration process to IQOS consumers database you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information we reserve the right to refuse to provide the Services to you.
   4. The Services provided are personal to you and may not be transferred to any third party.
   5. Your use of the Services is linked to your country of residence. As the Services are only available in certain countries if you change your country of residence, you will not be able to use the Services.
3. Term and Termination
   1. You may use the Services only within the duration of your 24 months IQOS warranty period for devices purchased in Saudi Arabia and 12 months for any devices purchased from any other IQOS commercialized market.
   2. We may refuse to provide the Services to you if you breach any of these Terms
4. Accidental Damage
   1. If your Device suffers [accidental and unintended damage] that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4.
   2. You must give the damaged Device (including all components) to us and you will be provided with a replacement device of the same type equivalent to a new Device in performance and reliability. If a replacement Device of the same type is not available, a Device, in the same category, which is at least functionally equivalent will be provided as a replacement. We will keep all replaced Devices. If only part of the Device is damaged e.g. the IQOS 3 holder or the charger, then only the damaged part will be replaced and we will only keep the replaced part of the Device.
   3. Limitations from Accidental Damage
      1. You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
      2. You are limited to one replacement Device for Accidental Damage for each registered Device.  After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this program will cease. However, you can still receive the remaining Services for your Device until the end of your membership term (registered Device warranty period).
      3. You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch of this Service in your country of residence or where any of the following circumstances are applicable:
         1. any product that is not an eligible Device as per the list contained in paragraph 2.1;
         2. damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
         3. Devices with a serial number that has been altered, defaced or removed;
         4. Devices that have been opened, serviced, modified or altered in a manner against the user guides and safety instructions of the Device.
         5. the loss or theft of your Device;
         6. cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
         7. damage or failure caused by normal wear and tear and/or usage of the Device;
         8.  improper handling, or liquid contact, damage from fire, flood, or natural disaster, war, terrorism, or acts of God;
         9. malfunction due to use with non-compatible product; 
         10. damage or malfunction caused by failure to use as described in the associated IQOS User Guide; or
         11. failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
   4. Making a claim under Accidental Damage
      1. You must:
         1. report your claims soon as possible and within the warranty period including the following information,: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested, you must provide proof of purchase for your Device; and
         3. follow packaging and mailing instructions given by our agents/experts for shipping the affected Device ; and
         4. otherwise comply with our return Devices authorization process.
      2. You may also make a claim via customer service center by calling the number provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
      3. You must not send products and accessories that are not supported by Accidental Damage replacement. If you send us these items they will not be returned and they will be destroyed.
      4. We will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
         1. Courier delivery.  A replacement Device will be couriered to you and you must return the affected Device with the authorized courier as will be instructed to you by our agents.
         2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement. Please check www.iqos.com for a list of stores where IQOS devices are sold/supported.
5. International Assistance
   1. You have access to an international number (charges may apply in some locations) when traveling abroad to countries where the Devices are commercialized by a Philip Morris International affiliate or an authorized partner. This service includes troubleshooting assistance from experienced Device agents and if required, replacement of your Device within (i) Accidental Damage in accordance with these Terms or (ii)  Device issues defined in terms of material or workmanship when used in accordance with the  Device User Guide. 
   2. Service options, Device availability, response, and delivery times may vary according to country.  This service will not affect your statutory rights and rights under your Device warranty valid in the country of purchase. 
   3. Limitations from International Assistance
      1. The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance.
      2. The following are excluded from replacement of Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide:
         1. damage caused by normal wear and tear;
         2. cosmetic damage (such as scratches, dents, broken plastic etc.);
         3. damage caused by misuse, power surge, improper handling, liquid contact or fire;
         4. malfunction due to use with non-compatible product;
         5. damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
         6. damage or malfunction caused by failure to use as described in the associated Device User Guide.
   4. Making a claim under International Assistance
      1. You must:
         1. report your claim to customer service center as soon as possible and no later than 1 day from the date your Device suffers Accidental Damage or  Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
         2. if requested by the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner), you must provide proof of purchase for your Device; and
         3. follow packaging and mailing instructions given by the relevant entity for shipping the affected Device; and
         4. otherwise comply with the return Devices authorization process which will be communicated to you at the time of the replacement case creation. 
      2. the entity commercializing the Device in the relevant country where the claim is raised will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
         1. Courier delivery.  A replacement Device will be couriered to you and you must send the affected Device via the courier; or
         2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement.
6. Other Services
   1. Personal Coach: A dedicated remote IQOS coach for supporting you in converting from cigarettes to a Device. Access is during normal business hours in your country of residence.
   2. Digital Welcome: Information and guidance relating to the Device usage provided in digital form to the e-mail address indicated upon registration in IQOS consumers’ database, provided that you agreed to receive commercial communication regarding IQOS via e-mail.
   3. Self Diagnostic Tool: Online tool with information designed to help you diagnose and fix certain issues with your Device or check if you are eligible for Device replacement under your warranty or Accidental Damage Coverage.
   4. Free Device Replacement Shipment: If you are eligible for a replacement device under your Device warranty or Accidental Damage Coverage service, this service provides for free shipment of your replacement device.
   5. Complete Service: A free-of-charge, professional maintenance service for IQOS™ bladed technology devices. The service includes resistance to draw machine test, professional device cleaning, firmware upgrade, and cap replacement if necessary. 
      IQOS User Content. You will receive tips & tricks to support you in converting from cigarettes to a Device. Remember to check your mailbox for this content
7. Your Obligations. 

8. You agree:

   1. 1. not to misuse the Services;
      2. to keep your membership account safe and secure;
      3. where an exchange takes place, then any replacement Device becomes your property and the replaced Device becomes the property of the entity which makes the exchange; and
      4. to comply with applicable law.
9. Warranty/Limitation of Liability
   1. As the Services are free of charge, each of them is provided ‘As Is’ and without any warranty.
   2. Gulf Taleed and/or the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner) shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your membership of IQOS Care Plus or your use of the Services. Gulf Taleed and/or the entity commercializing the Device in the relevant country where the claim is raised shall not be liable for any of the losses described in this paragraph even if you have informed such entity of the possibility of such losses.
   3. Nothing in this paragraph 8 excludes any liability that cannot be excluded by applicable law.
10. Miscellaneous
    1. None of the Services constitutes an insurance policy.
    2. The Services are currently provided free of charge.
    3. Details of the processing of your personal data that you provide us are described in our Privacy Notice available at www.iqos.com.
    4. These Terms are subject to the laws of the registered office of Gulf Taleed. Any legal dispute will be subject to the exclusive jurisdiction of the city in which Gulf Taleed has its registered office.
    5. For questions, inquiries and contact information please refer to www.iqos.com.

Consumer privacy notice

We take privacy seriously. This notice tells you who we are, what information about you we collect, and what we do with it. We will use information about you only in accordance with applicable data protection laws.

Please also read our terms of use relating to the service you are interested in. They provide more information about the way we do business, and any restrictions on eligibility that may apply.

Who are we?

We are Gulf Taleed Commercial Services Company, authorized distributor of IQOS in the Kingdom of Saudi Arabia. We are a limited liability company as per C.R no. 1010258584, having our registered address at: Riyadh, Kingdom of Saudi Arabia”

• Gulf Taleed: Gulf Taleed Commercial Services Company, authorized distributor of IQOS in the Kingdom of Saudi Arabia. “We” (or “us” or “our”) refers to Gulf Taleed.

• PMI: Philip Morris International, a leading international tobacco group. It is made up of a number of companies or “affiliates”.

• PMI affiliates: Each member of the Philip Morris International group of companies is a “PMI affiliate”.

• P MI product : means a product of a PMI affiliate distributed and sold by Gulf Taleed.

How do we collect information about you?

We may collect information about you in various ways.

• You may provide us with information directly (e.g. filling in a form, or making a call to us).

• We may collect information automatically (e.g. when you use a Gulf Taleed app or website).

• We may acquire information from third parties (e.g. publicly-available information on social media platforms such as Facebook and Twitter).

In this notice, we refer to all the methods by which you are in contact with us as “ Consumer touchpoints ”. Consumer touchpoints include both physical (for example, retail outlets and events), and digital (for example, apps and websites).

We may collect information that you provide directly. Typically this will happen when you:

• sign up to be a member of our databases (this could be, for example, in person, via app, or online);

• purchase PMI products or Gulf Taleed services at a retail outlet;

• download, or use, a digital touchpoint (e.g. an app or a website);

• contact us through a touchpoint, or by e-mail, social media or telephone;

• register a device with us;

• subscribe to a Gulf Taleed panel portal (if any);

• register to receive Gulf Taleed press releases, e-mail alerts, or product communications;

• participate in Gulf Taleed surveys (where permitted by law); or

• attend an event that Gulf Taleed has organized

We may collect information about you automatically. Typically this will happen when you:

• visit an outlet that sells PMI products (e.g. by collecting your data at check-out, or through sensors at the outlet that connect with mobile technology);

• attend an event that Gulf Taleed has organized (e.g. through purchases at the event or through sensors at the event that connect with mobile technology);

• communicate with us (for example, through a touchpoint; or social media platforms);

• use Consumer touchpoints (e.g. through tracking mechanisms in an app or a website); or

• make public posts on social media platforms that we follow (for example, so that we can understand public opinion, or respond to requests concerning PMI products).

We may also collect information about you automatically through the use of cookies and similar tracking technologies on digital Consumer touchpoints. The specific cookies and technologies used will depend on the Consumer touchpoint in question. To learn about the cookies (including Google analytics cookies) and similar technologies used on a touchpoint, including how you can accept or refuse cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may acquire information about you from third parties. This may include information shared by and between PMI affiliates, publicly-available profile information (such as your preferences and interests) on third party social media sites (such as Facebook and Twitter), and marketing lists acquired from third party marketing agencies.

We may also collect information in other contexts made apparent to you at the time.

What information about you do we collect?

We may collect various types of information about you:

• information necessary to fulfil your orders

• information necessary to provide warranty services

• information you give us in forms or surveys

• information about your visits to our outlets and events

• information you give us in calls you make to call centres

• information about your preferences and interests

• information necessary to verify your age

Information that we collect from you directly will be apparent from the context in which you provide it. For example:

• if you order a product from us through a touchpoint, you provide your name, contact, billing details, and the products you have chosen so that we can fulfil your order;

• you may provide information on your product preferences and interests so that we can offer you products and services that will interest you;

• if you make an appointment to see us (or someone supporting our products or services), we may collect your name and contact details;

• we may collect information that enables us to verify your age, for example a copy of an identity document or your facial image (where permitted by law).

Information that we collect automatically will generally concern:

• details of your visit or call (such as time and duration);

• in a sales outlet or at an event (including areas in the immediate vicinity), how frequently you visit, which areas you visit and for how long, and which purchases you make;

• your use of digital Consumer touchpoints (such as the pages you visit, the page from which you came, and the page to which you went when you left, search terms entered, or links clicked within the touchpoint); and

• your device (such as your IP address or unique device identifier, location data, details of any cookies that we may have stored on your device).

Information that we collect from third parties will generally consist of publicly-available profile information (such as your preferences and interests), for example from public social media posts.

For what purposes do we use information about you, and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and where the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

• To comply with regulatory obligations, such as verifying your age and status as a user of our products

• To sell our products to you, including fulfilling your orders, processing your payments

• To provide sales-related services to you, including dealing with your inquiries and requests, and providing warranty services

• To market our products (where permitted by law), including administering loyalty programs, product improvement, market research, developing marketing strategies, administering marketing campaigns, and customizing your experiences at outlets that sell PMI products and at events

• For us or our business partners to inform you of potential opportunities to get involved in marketing PMI products (where permitted by law)

• To support all the above, including administering your accounts, enabling you to use Consumer touchpoints, corresponding with you, managing your appointments with us or with someone supporting our products or services (for example, regarding a new product, or after-sales service), customizing your experiences of Consumer touchpoints, and administration and troubleshooting

• For business analytics and improvements, including improving PMI products, outlets and events, and the information that we provide to our customers

• For other purposes that we notify you of, or will be clear from the context, at the point information about you is first collected

The legal basis for our use of information about you is one of the following:

• compliance with a legal obligation to which we are subject;

• the performance of a contract to which you are a party;

• a legitimate business interest that is not overridden by interests you have to protect the information;

• where none of the above applies, or where law requires it, your consent (which we will ask for before we process the information).

The purposes for which we use information about you, with corresponding methods of collection and legal basis for use, are:

Where we do not base our use of information about you on one of the above legal bases, or where law requires it, we will ask for your consent before we process the information (these cases will be clear from the context).

In some instances, we may use information about you in ways that are not described above. Where this is the case, we will provide a supplemental privacy notice that explains such use. You should read any supplemental notice in conjunction with this notice.

Who do we share your information with, and for what purposes?

We may share information about you with:

• PMI affiliates;

• third parties who provide Gulf Taleed, PMI affiliates or you with products or services;

• Gulf Taleed’s or PMI affiliates’ carefully selected business partners and advertisers (in areas connected with our products, or consistent with their style and image) so that they can contact you with offers that they think may interest you, in accordance with your preferences; and

• other third parties, where required or permitted by law.

We share information about you with others only in accordance with applicable laws. Thus, where law requires your consent, we will first ask for it.

Sharing data with PMI affiliates

• Information about you will be shared with Philip Morris Products S.A. (based in Neuchâtel, Switzerland), which is the place of central administration of personal data processing for PMI affiliates. Philip Morris Products S.A. processes the information about you for all the purposes described in this notice.

• Information about you may be shared with the PMI affiliate that is responsible for the country in which you live (if it wasn’t the PMI affiliate that first collected the information) for all the purposes described in this notice.

• Information about you may be shared with any other PMI affiliate that you contact (for example, if you travel and you want to know where to buy PMI products in a new country, or where to find service or support for PMI products) in order to enhance our service to you.

Details of PMI affiliates and the countries in which they are established are available here .

Sharing data with Third Parties

• To the extent permitted by applicable law, we may share information about you with third parties who provide Gulf Taleed, PMI affiliates or you with products or services (such as advisers, payment service providers, delivery providers, retailers, product coaches, information services providers and age verification providers).

• To the extent permitted by applicable law, we may share information about you with Gulf Taleed’s and/or PMI affiliates’ carefully-selected third party business partners and advertisers (in line with the kind of thing you might associate with our products, for example because they have similar or complementary image, style, or functionality) so that they can contact you with products, services and promotions that they think may interest you, in accordance with your preferences.

• We may share information about you with other third parties, where required or permitted by law, for example: regulatory authorities; government departments; in response to a request from law enforcement authorities or other government officials; when we consider disclosure to be necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; and in the context of organizational restructuring.

Where might information about you be sent?

As with any multinational organization, PMI affiliates transfer information globally once shared with PMI affiliates. Accordingly, information about you may be transferred globally (for example, if you are in the European Economic Area (“ EEA ”), your information may be transferred outside the EEA).

When using information as described in this notice, information about you may be transferred either within or outside the country or territory where it was collected, including to a country or territory that may not have equivalent data protection standards.

For example, PMI affiliates within the EEA may transfer personal information to PMI affiliates outside the EEA. In all such cases, the transfer will be:

• on the basis of a European Commission adequacy decision ;

• subject to appropriate safeguards, for example the EU Model Contracts ; or

• necessary to discharge obligations under a contract between you and us (or the implementation of pre-contractual measures taken at your request) or for the conclusion or performance of a contract concluded in your interest between us and a third party, such as in relation to travel arrangements.

In all cases, appropriate security measures for the protection of personal information will be applied in those countries or territories, in accordance with applicable data protection laws.

How do we protect information about you?

We implement appropriate technical and organizational measures to protect personal information that we hold from unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How long will information about you be kept?

We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. The period will vary depending on the purposes for which the information was collected. Note that in some circumstances, you have the right to request us to delete the information. Also, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

Typically, we retain data based on the criteria described in the table below:

What rights and options do you have?

You may have some or all of the following rights in respect of information about you that we hold:

• request us to give you access to it;

• request us to rectify it, update it, or erase it;

• request us to restrict our using it, in certain circumstances;

• object to our using it, in certain circumstances;

• withdraw your consent to our using it;

• data portability, in certain circumstances;

• opt out from our using it for direct marketing; and

• lodge a complaint with the supervisory authority in your country (if there is one).

We offer you easy ways to exercise these rights, such as “unsubscribe” links, or through our contact address provided for on the website.

Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.

The rights you have depend on the laws of your country. If you are in the European Economic Area, you will have the rights set out in the table below. If you are elsewhere, you can contact us (see the paragraph “who should you contact with questions?” at the end of this notice) to find out more.

Who should you contact with questions?

If you have any questions, or wish to exercise any of your rights, you can send an email to  contact.sa@iqos.com . 

If your country has a data protection authority, you have a right to contact it with any questions or concerns. If we cannot resolve your questions or concerns, you also have the right to seek judicial remedy before a national court.

Changes to this notice

We may update this notice (and any supplemental privacy notice), from time to time. We will notify you of the changes where required by law to do so. We may announce the update on the website or via any other mean, we deem suitable.

IQOS ILUMA & TEREA STARTER KIT
TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern your use of the IQOS ILUMA & TEREA Starter Kit discount voucher code (“Voucher”)

1. The Voucher is redeemable on the purchase price of your first IQOS ILUMA Device when you purchase an IQOS ILUMA & TEREA Starter Kit (IQOS ILUMA Device and Bundle of 3 TEREA packs) upon successful registration of your details with IQOS.
2. You can use the Voucher only if you are (i) an adult (18+) smoker or user of other nicotine containing products; (ii) residing in Kingdom of Saudi Arabia; (iii) registered an account on IQOS.com or with an IQOS Sales Expert; and (iv) intended recipient of the Voucher.
3. Validity of the Voucher: until quantity lasts or 31st December 2025, whichever comes first, unless terminated earlier pursuant to Article 12 herein.
4. The Voucher with a code “SASK60IO” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA ONE Device from the IQOS ILUMA ONE AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
5. The Voucher with a code “SASK60IM” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA Device from the IQOS ILUMA AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
6. The Voucher with a code “SASK60IP” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA PRIME Device from the IQOS ILUMA PRIME AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
7. The Voucher can be combined with the Referral Code that might have been provided as part of the Referral Program or any available Goodwill vouchers if applicable only on the Website or at selected limited authorized selling stores.
8. This code will be auto applied to your account in the process of your checkout. Hence, you will not be allowed to add any other code of lesser or equal value (Other than the Referral Code that might have been provided as part of the Referral Program or any available Goodwill vouchers if applicable that can be combined with this code)
9. Please note, you can only buy one IQOS ILUMA & TEREA Starter Kit per order and a total of 2 IQOS ILUMA & TEREA Starter Kits per person/user throughout the Program duration. This includes any orders that have been delivered and subsequently returned. If you ordered an IQOS ILUMA AND TEREA STARTER KIT, received it, and then decided to return it, this will count towards your IQOS ILUMA AND TEREA STARTER KIT total allowance of 2 throughout the Program duration.
10. The Voucher is personal to you and may not be transferred to any third person.
11. “Terms of Sale” published on the Website will apply to your purchase. Please read them carefully before placing an order.
12. We reserve the right to modify and/or cancel this Voucher at any time at our sole discretion without any notice. Any such modification will be effective immediately.
13. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.