Your IQOS comes with care you can count on.

Your IQOS comes with care you can count on.

Experience all-round support from the moment you choose IQOS. With expert guidance, from how to get started to fully mastering using or troubleshooting your device, we’re providing everything you need to keep experiencing your IQOS moments worry-free. And because accidents happen, you can also benefit from our rapid replacement service* so you can get your replacement device in no time and enjoy extended care and support - just make sure you register your IQOS device to be able to benefit from these services.

Find out where you can get care you can count on from IQOS:

Personal expert guidance

Get tips and support to help make your switch to IQOS effortless or ask our IQOS Experts any questions you have on IQOS products or HEETS.

IQOS Experts are available either online through video calls or live chat, or in person at our IQOS Authorized Partners. See store locator.

Digital diagnosis for your device

Sometimes a quick fix is all it takes, try our easy troubleshooting options to get your device up and running again in a few easy steps.

It will give you the answers you need in no time.

Free rapid device replacement*

If your IQOS is accidentally damaged, you don’t have to be left without it. Visit one of the following stores to troubleshoot your device and collect your replacement device* instantly, if eligible. Instant replacement is available at our IQOS Authorized Partners:

  • Tamimi Qurtoba - Riyadh
  • Tamimi Cornich - Dammam
  • Farm Jareer - Jeddah

Alternatively, you can replace your device, if eligible, at our IQOS Click & Collect partner stores listed below.

  • Super Market Al Fazaa - Arar
  • amwenat Nafah - Hafer Al Batin
  • Lulu Hypermarket Hail - Hail
  • FARM 35 - Khafii
  • Tamimi Nuzha - Riyadh
  • Tamimi Rawdah - Riyadh
  • Tamimi Nakheel - Riyadh
  • FARM 38 Ubhor - Jeddah
  • Ezmart Balad - Jeddah
  • Tamimi Khaleej - Dammam
  • Tamimi Khuzama - Khobar
  • Tamimi Jubail - Jubail
  • FARM 27 - Qatif
  • FARM 18 - Ras Tanura
  • Tamwenath Luluat Al Jouf - Sakaka
  • Tamimi Hofuf - Al Hofuf
  • Tamimi Unayzah - Unayzah
  • Ezmart Amal - Jeddah
  • Ezmart Bakhashab - Jeddah
  • SASCO Al Morooj - Tabuk
  • Sasco Abha King Abdullah - Abha
  • Baqala Al Taqfeeq - Gizan
  • Primo Al Folah - Taif
  • Farm 45 Yanbu Al Hawra - Yanbu

Need support while abroad?

Our international support helpline is on hand to answer your questions, help you fix your device or direct you to the nearest IQOS selling store for more support1, so whether you’re going on holiday or on a business trip, we’re only a call away*.
We continue to expand our range of services and locations to support you. Stay tuned for more!

1Service options, IQOS device and its components’ availability, response and delivery times may vary according to the country.

*Terms and conditions apply.

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