Dec 4, 2025

Pause like a pro: How to fix IQOS ILUMA i PRIME Pause Mode issues.

Imagine this: You’re in the middle of a satisfying smoke-free experience with your awesome IQOS ILUMA i or IQOS ILUMA i PRIME device in hand when you’re unexpectedly interrupted by a knock at the door.

Luckily, Pause Mode on the IQOS ILUMA i PRIME and IQOS ILUMA i lets you conveniently pause your experience and pick up right where you left off.

Note: IQOS ILUMA i PRIME and IQOS ILUMA i devices function in the same way and have the same advanced features, but there are aesthetic differences which set them apart.
The Pocket Charger of the IQOS ILUMA i mid-range device features our original tilt-door design and the Holder has a black Touch Screen, while our top-of-the-range device, IQOS ILUMA i PRIME, has a stylish wrap closure and colour-matched Touch Screen.

How IQOS ILUMA i PRIME Pause Mode works

Pause Mode functionality allows you temporarily stop your experience for up to 8 minutes and then resume it. However, it’s important to know exactly how Pause Mode works on the IQOS ILUMA i PRIME device and what to do if you’re struggling to activate it.

Keep in mind:

  • Pause Mode is only available when Performance Mode is switched on in your IQOS app settings.
  • When pause is activated, Performance Mode gives you up to 2 consecutive experiences and you can only pause during one of them.
  • Pause will be available for activation within the first 3 minutes or 8 puffs of the experience.
  • The FlexPuff feature will be unavailable during the same experience.

How to activate the Pause Mode setting for IQOS ILUMA i PRIME

Before use IQOS ILUMA i Pause Mode, ensure that both Pause Mode and Performance Mode are switched on in the IQOS app. Here’s what to do:

1.Open the IQOS app on your mobile device.

2.First, go to Settings > FlexBattery > Performance Mode.

3.Then, go to Settings > Pause Mode.

How to activate the Pause Mode setting for IQOS ILUMA i PRIME

Within the first 3 minutes or 8 puffs of the experience, you can pause for up to 8 minutes using the IQOS ILUMA i PRIME Pause Mode feature.

Here’s how to start a pause:

1.Look for 2 short vertical lines at the top of the Touch Screen. These indicate that Pause Mode is available in your current experience.

2.To pause for up to 8 minutes, swipe down across the entire Touch Screen. 4 vertical lines will be displayed.

Why IQOS ILUMA i PRIME Pause Mode is not working

Possible reasons why you cannot use Pause Mode:

  • IQOS ILUMA i PRIME features not activated: Pause Mode will not work unless both Pause Mode and Performance Mode are turned on in the IQOS app.
  • Eco Mode is on: IQOS ILUMA i PRIME Pause Mode is not available in Eco Mode. Go to the FlexBattery setting in the IQOS app and switch to Performance Mode.
  • Too late in the experience: IBeyond the first 3 minutes or 8 puffs of the experience, Pause Mode is unavailable.
  • Pause Mode already used: Pause Mode is only available once during the experience.
  • Incorrect gesture: When you take longer than 0.5 seconds or use the wrong gesture, your device won’t recognise it.
  • Battery degradation: Battery degradation: There may be a charging- or battery-related issue that affects Pause Mode availability. Try resolving charging issues

How to resolve IQOS ILUMA i PRIME Pause Mode issues

When you’re faced with IQOS ILUMA i PRIME Pause Mode issues, try these tips:

  • Enable IQOS ILUMA i PRIME advanced features: To use Pause Mode, first make sure your IQOS app has all relevant modes switched on, including both Performance Mode and Pause Mode.
  • Gesture correctly and quickly: Try holding the Holder in one hand and quickly swipe up across the entire touch Screen with the index finger of the other hand. A movement slower than 0.5 seconds is not recognised.
  • Check your device for damage and faults: It’s possible that another component of the device is causing the issue. Check if all parts of your device are working properly, or if a firmware update or device reset is needed.

There you have it. You’re now armed with the information you need to swiftly solve IQOS ILUMA i and IQOS ILUMA i PRIME Pause Mode issues. Need further support? Start online troubleshooting

This product is not risk-free and provides nicotine, which is addictive. Only for use by adults.

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.

You can reach us during our hours of service Saturday to Thursday 9 am to 7 pm and Fridays from 2 pm to 7 pm, and we will be more than happy to assist you.