Terms of use

for IQOS website

Last updated: 23/06/2025

Introduction

Welcome to the www.iqos.com ("Website"), a web site operated by Philip Morris KSA Trading Company (referred to as "we" or "us" in these Terms of Use).

Who are we? We are Philip Morris KSA Trading Company, a limited liability company incorporated in the Kingdom of Saudi Arabia. You may access our address and further details under the “Company Information” section of the Website.

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

Limits of liability: By using the Website, you accept certain limits of liability, which we explain throughout these Terms. In summary: you use the Website at your own risk; we do not assume any liability, or make any warranties (express or implied) with respect to it or your use of it.

Use of tobacco products: Our products are designed for adult smokers only. Our products contain nicotine which is a highly addictive substance. Nicotine-containing products should not be used by pregnant or breastfeeding women or persons in ill health. Our products are not for sale or use by those under (i) 18 years old, or (ii) if the legal age required to purchase of tobacco under the laws of the Kingdom of Saudi Arabia is above 18 years of age, the minimum age required by law. Whilst we ensure our products are made to high standards, you acknowledge that you use our products at your own risk. IQOS IS NOT RISK FREE AND THE BEST WAY TO REDUCE TOBACCO RELATED HEALTH RISKS IS TO QUIT TOBACCO USE ALTOGETHER.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website or take advantage of any offers we extend to you through it, that may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adult tobacco users aged 18 and above who want to continue to use tobacco products (“Intended User”), and who reside in the Kingdom of Saudi Arabia. If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this may be smoking status, name, age, country of residence and e-mail address/telephone number. We will hold this in accordance with our Privacy Notice (see the “Privacy and Cookies” section below for more information.) Every user can set up one unique account and for this reason, one mobile phone number and e-mail address can only be associated with one account.

It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including messages posted on the forum, software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by laws of the Kingdom of Saudi Arabia as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk, and you hereby confirm, irrevocably, that we are not liable, at any time, for your use of the links or any results of such use.

You may not frame, link or deep-link to the Website to any other website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Notice. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Notice and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that you will enjoy using, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

1. it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
2. we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
3. we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
   • that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
   • that access to the Website will be uninterrupted, or error-free; and
   • that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these terms, or caused by technologically harmful material or actions (such a virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third-party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of the Kingdom of Saudi Arabia govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts of Kingdom of Saudi Arabia for any action to enforce these Terms.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such obligations or rights against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact us at contact.sa@iqos.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

TERMS OF SALE

Definitions

TERMS OF SALE ("Terms")

What these Terms cover. These are the Terms on which we supply our products to you, whether these are goods, services or digital content.

Why you should read them. Please read these Terms carefully before you purchase our Products. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract between you and us, what to do if there is a problem and other important information. We recommend that you keep a copy of these Terms for your future reference. By placing an order with us online via this Website, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, do not purchase our Products.

If you need to contact us about these Terms. Before you place an order, if you have any questions relating to these terms please contact our IQOS Customer Care team by using the online chat tool on our Website, or by telephone on 800-8500017 – we're available 7 days a week, 9am - 7pm. All calls to IQOS Customer Care can be made free of charge from Saudi Arabia landlines and mobiles. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Definitions. The following terms shall have the meaning assigned to them below:

• "Terms" means these terms and conditions together with any terms and conditions in the Product Description.
• "Product" means any of our products displayed for sale on this Website.
• "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
• "Users" means the users of this Website collectively.
• "Personal Information" means the details provided by you to us, when you place an order for Products.
• "We", "us" and "our" means Philip Morris KSA Trading Company, a limited liability company incorporated in the Kingdom of Saudi Arabia. You may access our address and further details under the “Company Information” section of the Website.
• "Website(s)" means this Website located at sa.iqos.com and any subsequent URL which may replace it.
• "Cookies" means small text files which our Websites place on your computer’s hard drive to store information about you and to identify your computer.
• "You" means an individual customer or user of this Website.

Products

USE OF OUR PRODUCTS

We offer our Products for sale as alternatives to smoking. Our Products are not risk-free and contain nicotine which is a highly addictive substance. Nicotine-containing Products should not be used by pregnant or breastfeeding women or persons in ill health. Only users of tobacco products aged 18 years and over and residing in the cities where IQOS delivers online orders in Saudi Arabia may purchase Products on sa.iqos.com. By registering on and using sa.iqos.com, each user must confirm that he or she is at least 18 years of age. When you order Products, you are responsible for ensuring that Products are not used by minors. We reserve the right to modify offerings for Products at any time and to permanently discontinue certain Products. Whilst we ensure our Products are made to high standards, you acknowledge and accept that you use our Products at your own risk.

DESCRIPTION OF PRODUCTS

There may be additional Terms you need to be aware of. Each Product purchased is sold subject to its Product Description which may set out additional Terms related to that Product.
What you need to know about Product Descriptions on this Website. We will take all reasonable care to ensure that all descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. We reserve the right to cancel an order up to the point of dispatch if we have made an error in pricing. If this happens, we’ll refund you any amounts paid.

Orders and cancelling

PLACING AN ORDER

How you can place an order. To order Products, registration and opening a password protected customer account are required. You must have reached at least 18 years of age to do so. You are required to enter your personal information truthfully and to keep your password strictly confidential to ensure it does not fall into the hands of any third party. Any disclosure to third parties of your password or any other access info for the Website is prohibited. You are obligated to accept these terms before placing any order. You can place an order via sa.iqos.com. In order to comply with the law we are required to verify that you are of the legal age of 18 or over before we can deliver an order.

How we will accept your order. When you place an order for Products, sa.iqos.com will send you an e-mail with the details of your order and confirmation that we accept your offer. From that moment, you have entered into the contract of sale. You are responsible for updating your address before placing any order. If these terms are not met when using sa.iqos.com, we reserve the right to cancel your order and bar your access to the Website by terminating your user account without notice.

Where we may not accept your order. We reserve the right to refuse or cancel your order at any time for any reason.

Maximum order. Unless otherwise mentioned on sa.iqos.com, you may order a maximum of three IQOS devices (device includes the IQOS ILUMA devices or IQOS ILUMA Starter Kits) under transactions of one account on sa.iqos.com. Other Products available for placing an order via sa.iqos.com are not subject to a maximum order limit. We may modify the maximum amount of Products specified above at any time at our discretion.

Product availability. We make every effort to provide the best availability of products offered on sa.iqos.com. However, if a product is no longer available once an order is placed, you will receive a message from sa.iqos.com informing you that your order will be delayed or cancelled in part or in full. If delayed, you have the option to cancel your order by contacting our IQOS Customer Care team via the channels listed on the Contact page. Increment, we reserve the right to replace an item that is no longer available with another item of the same type (eg a different color). In this case, you will still have the option to cancel your order if you do not want this change.

Resale. Resale of Products purchased on sa.iqos.com is strictly prohibited.

Pricing. All prices posted on sa.iqos.com include VAT at the rate in effect. Prices posted at the time the order is placed are valid.

Payment. You may pay by credit card or debit card (Visa, MasterCard or Mada Card). Your account will be debited as soon as the order is confirmed. Upon confirmation of the order, you may not be reimbursed unless you meet the conditions of the "Your right to cancel" clause below.

You may also have the option of paying in installments by using the services of Tabby provided that you are qualified to use Tabby services subject to the terms and conditions of Tabby. We do not have any responsibility with respect to the disputes arising from the payment transaction in case you use the services of Tabby for payment, and such payment transaction will be completed by Tabby subject to the terms and conditions of Tabby.

You may also have the option of paying in installments by using the services of Tamara provided that you are qualified to use Tamara services subject to the terms and conditions of Tamara. We do not have any responsibility with respect to the disputes arising from the payment transaction in case you use the services of Tamara for payment, and such payment transaction will be completed by Tamara subject to the terms and conditions of Tamara.

We reserve the right not to offer certain payment methods and to refer to other available payment methods. In this case, we are not required to specify the reasons for our decision.

We use Secure Socket Layer (SSL) encryption and other certified encryption technologies and systems to ensure the security of users' personal data.

YOUR RIGHT TO CANCEL

Your 7 day right to cancel if you change your mind. By law, you are entitled to cancel your online order within 7 days after you receive your order by contacting our IQOS Customer Care team via the channels listed on the Contact Us page. You must return the Products in the original packaging. Returns of individual products purchased as part of a bundle are not permitted. Consumable products such as HEETS and TEREA, which are not suitable for return for reasons of hygiene, are not subject to returns or refunds. For faulty Products, please see our Warranty section below or contact IQOS Customer Care.
Don’t use the products if you intend to return them. If you wish to exercise your cancellation right, you are obliged to retain possession of the products and take reasonable care of them. Do not use the products if you have decided to cancel the order. The clear wrapper or the stickers on the Products should not be tampered with if you wish to exercise your cancellation right.
How you can cancel. To exercise the right to cancel, you must inform us of your decision to cancel your contract by notifying IQOS Customer Care team and providing your order details, including your name, address, details of the order you wish to cancel and, where applicable, your telephone number and email address. To cancel your order, contact IQOS Customer Care and provide the order details.
We will attempt to reimburse you using the same payment method that you used to pay for the items as soon as possible after we receive your cancellation notice, provided that we have received the returned items or proof that you have returned them within no more than 7 days after you receive the order. The time period for reimbursement depends on transactions of the payment service providers and banks and it may differ from one provider to another. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additional charges.
We guarantee reimbursement for any item returned in accordance with this "Your right to cancel" clause, provided that all items are returned in the same condition in which you received them. This means that Products must be in their original packaging and must not have been used or damaged.

Delivery and returns

SHIPPING METHODS

Shipping methods: When you place an order via sa.iqos.com, depending on your shipment location and the type of Products you purchase, you will have either Delivery or Delivery and Click to Collect options for the shipment of your order. You can select your choice on the checkout screen and proceed with completion of your order.

Delivery terms

Delivery duration. Once you have selected delivery option as a shipping method, placed your order and we have accepted your order, we will dispatch your item(s) and aim to deliver it/them up to three business days depending on your location. You will receive an email confirmation once your order has been dispatched. Delivery is limited to the cities where IQOS delivers online orders in Saudi Arabia.
Delivery schedules and delivery times are not guaranteed and may vary. You will not be compensated for delivery delays. You may not choose a specific delivery time or demand delivery on a specific day. The delivery duration provided under these Terms applies to the first attempt of delivery only.

Delivery restrictions. We require a person over the age of 18 to sign for the delivery following verification of age through official ID check. Without this, we cannot complete the delivery and your order may be cancelled. Our customer service team will contact you to create a new order if the delivery is unsuccessful. We will only attempt three times to deliver the Products to you. The order will be cancelled in case the delivery is not successful after three attempts. Delivery timings may change. If your order is delayed, we’ll keep you updated with a new estimated time of arrival. If delivery is delayed by more than 15 days, you may contact us to cancel the order and we will provide you with a refund.

Delivery charges.

We offer free delivery for orders worth 90 SAR or more. For orders under 90 SAR, a delivery charge of 25 SAR applies. We may change the values specified above at any time.

Click to Collect

Depending on your shipment location and availability of stocks, you may have the option of choosing Click to Collect as a shipping method if your basket only contains IQOS ILUMA Prime System, IQOS ILUMA System, IQOS ILUMA One System. IQOS Originals One Systems, IQOS 3 Duo and/or IQOS 3 Holders. Once you decide to choose Click to Collect, you will be eligible to select one of the stores listed on your checkout screen for the collection of your order. Once we have accepted your order, you can collect your order from the store you have selected within 7 days during store opening hours. In order to collect your order, you will have to present at the store either the QR code or the order ID provided to you through your order confirmation email or through SMS sent to the mobile phone number you have used while registering on iqos.com. Once you present one of the above, you will receive a One Time Password (OTP) on your registered mobile number. You will then share your OTP with the retailer to confirm your collection. You will receive the invoice to the email address you have provided while registering on iqos.com. If you do not collect your order within 7 days, your order will be cancelled and we will provide you with a refund. If the product is not available for collection due to operational reasons at your selected store, cancellation process shall be completed and we will provide with a refund in accordance with these Terms.

WARRANTY

Warranty against faulty hardware. Our Products are manufactured to a high standard and we do our best to make sure everything works perfectly so that you have the best possible experience with our Products. All new devices and electrical accessories purchased directly from us online come with a 24 month warranty. Ensure your device is linked to your account at sa.iqos.com so your warranty details are always available. If you and/or your device are not registered, you will need to provide proof of purchase in order to claim your warranty.

What does the warranty not cover? Due to the nature of the product, this warranty does not apply to consumable products such as HEETS and TEREA. Our guarantees provide cover against faults and breakage during normal use. This means that if your Product develops a fault during the guarantee period in accordance with the warranty documents, we’ll arrange for it to be repaired or replaced free of charge.

How does the warranty work? The warranty provides cover against faults. During the warranty period, if your device or electrical accessory stops working properly or is faulty, we’ll arrange for the Product to be repaired or replaced free. If we issue you with a replacement product, please note that the warranty period does not re-set and the remainder of the warranty period applies.
If you believe that your IQOS Products are faulty please contact IQOS Customer Care. We will perform a diagnostic with you over the phone or in person to identify the fault and if necessary, we will provide a replacement. If you are registered and your device is linked to your account, your warranty details will be available and no proof of purchase is required, if you and or your device are not registered you will need to provide proof of purchase before a replacement can be considered.
If no equivalent product is available, we’ll always do our best to make sure that you’re satisfied with the outcome. If you return a product to us which is not faulty, then we may return the items to you or offer you a replacement at your own cost.

What’s not included? There are some specific exclusions from our warranty that you need to be aware of before you contact us. The warranty does not apply to the following:

• Accidental damage, for example if your product has been dropped
• Consumables such as HEETS TEREA
• If the product has been used commercially or for business purposes
• Cosmetic wear and tear such as scratches, dents, corrosion or colour where the function of the product is unaffected
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
• Products that have been tampered with or serviced by a non-IQOS approved retailer
• Deliberate damage or neglect of the product

Please note that our warranty only applies to products purchased in Saudi Arabia. The rights conveyed under this warranty are in addition and without prejudice to all rights and remedies provided by consumer protection laws in Saudi Arabia.

General terms

PERSONAL INFORMATION

How we look after your information. When you place an order over the telephone or on the Website, we may ask to collect certain Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password ("Personal Information"). Credit cards and other payments are handled by a third party and we don’t retain payment information. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). For more information on what we do with your Personal Information, please read our Privacy Policy.

Opting-in to receive communications from us. When you register with us, you have the option to decide whether you want to receive communications from us about IQOS. By providing your consent, you agree that you do not object to us contacting you for any of the purposes set out in our Privacy Policy whether by telephone, SMS, e-mail or in writing and 

you confirm that you do not and will not consider any of the above as being a breach of any of your rights under applicable legislation.

Opting out of receiving communications from us. You can opt-out of receiving communications from us at any time by using the unsubscribe option at the bottom of each email we send to you. Alternatively, you can opt-out by contacting IQOS Customer Care.

Our obligation to disclose your information. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Accuracy of your information. You warrant that the Personal Information which you provide to us on the Website is true, accurate, current and complete in all respects. You should notify us promptly of any changes to your Personal Information by updating your details whilst logged in to our Website, or by contacting our IQOS Customer Care team. We are committed to upholding both our legal and social obligations as a retailer of tobacco products. To achieve this we have a number of control checks throughout the purchase and physical distribution process. In accepting these Terms, you agree to provide us with truthful and accurate information.

COMPLIANCE WITH LAWS

You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

LIABILITY

We use reasonable endeavours to verify the accuracy of any information we place on the Website. However, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.
Once products have been delivered, we accept no responsibility in the event of theft or misuse of the products. It is your responsibility to ensure that the products are used by persons aged 18 or over.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Websites.

SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

WAIVER

No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Terms.

SURVIVAL

Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

ENTIRE AGREEMENT

These Terms govern our relationship with you. We will communicate any substantive changes to these Terms to you so that you have the opportunity to review the changes. Your statutory rights are not affected by these Terms. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

LAW & JURISDICTION

These terms shall be governed by and construed in accordance with the laws of Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Saudi Arabia for disputes arising from or related to these terms.

Year End Loyalty voucher

Terms and Conditions

1. Application of Terms/Eligibility
   1. These terms and conditions (“Terms”) are applicable to and govern the Year End Loyalty Voucher Program (the “Program”). You should read these Terms carefully as they affect your legal rights and govern your relationship with us.
   2. You are only eligible to participate in this Program if you are a Loyal IQOS user, For the purpose of this Program Loyal IQOS user means: (i) you are an IQOS user aged over 18 years old and residing in Kingdom of Saudi Arabia (“KSA") and (ii) your personal details are registered in the KSA IQOS database and (iii) you have an IQOS ILUMA device of any model linked to your account in IQOS database prior to the launch date of the Program December 16th, 2024
   3. By participating in this Program, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Program.
2. Voucher conditions
   1. You can claim your voucher at iqos.com, through the support of the customer service center and in selected authorized IQOS selling stores in KSA. To get information about the channels where the voucher is redeemable, contact the customer service center.
   2. The Program provides 40% discount voucher redeemable only on IQOS ILUMA Prime devices (except for IQOS ILUMA Prime X Steve Aoki Limited Edition devices) applicable during the period from December 16th, 2024 to January 16th, 2025 (“Program Period”). On the last day January 16th, 2025 voucher will be deactivate in the period between 1pm to 5pm Riyadh time zone. For the authorized IQOS selling stores vouchers will be redeemable only through IQOS Brand Representative and during his/her working hours.
   3. Should you participate in the Program, you are limited to a maximum of 1 IQOS ILUMA Prime devices purchased with 40% discount voucher per device per person.
   4.  Return of a device purchased as part of the Program is governed by the terms of sale on iqos.com or of the specific store from which you purchased the device.
   5. In the event that an IQOS ILUMA Prime device purchased with the Program voucher becomes defective, the terms of the warranty shall be applicable.
   6. Buying an IQOS ILUMA Prime using the Program is subject to availability of IQOS ILUMA Prime during the Program Period.
   7. Program voucher can be combined only with Referral Program voucher that might have been provided as part of the Referral Program or any available Goodwill vouchers only through iqos.com or customer service center.  
   8. Program voucher cannot be combined with Trade-in program and/or IQOS ILUMA & TEREA Starter kit programs.
   9. We reserve the right to modify, suspend, or terminate the Program, your participation, and/or these Terms at our sole discretion at any time for any reason whatsoever.
3. Miscellaneous
   1. These Terms shall be governed by and construed in accordance with the laws of Kingdom or Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Kingdom or Saudi Arabia for disputes arising from or related to these Terms.
   2. For questions, inquiries and contact information please refer to IQOS Customer Care team on:
      • Facebook: https://www.facebook.com/iqos.sa
      • Twitter: iqos_support_Sa
      • Email: contact.sa@iqos.com
      • Call: 800-8500017
      • Live chat: iqos.com

Services and Privileges

Terms and Conditions of certain customer post-purchase care and Support Services provided

by
Philip Morris KSA Trading Company

Last updated: 23/06/2025

1. Application of Terms/Eligibility
1. These terms and conditions (Terms) are applicable to and govern the provision of the post-purchase care and support services described in sections 4 - 6 below  (Services). You should read these Terms carefully as they affect your legal rights and govern your relationship with Philip Morris KSA Trading Company, a limited liability company incorporated in the Kingdom of Saudi Arabia, which address and further details You may access under the “Company Information” section of the Website (PM KSA).
2. You may be eligible for the Services only if: (i) you are an IQOS user aged 18 years and over and you are registered in our IQOS consumers database, and (ii) your main residence is in Saudi Arabia, (iii) you have registered an eligible device as described in paragraph 2.1 (Device) in our database either at iqos.com, by calling customer service center, at IQOS coach or at a participating IQOS store.
3. By using any of the Services, you agree to be bound by these Terms. Likewise, if you register another Device, or if we change these Terms, and you then use any of the Services, you agree to be bound by the updated Terms. Your acceptance of these Terms is deemed to occur in the country of your registered residence as per our IQOS database.
4. If you do not agree (or cannot comply) with these Terms, then you are not permitted to use the Services.
5. No modification of these Terms by you is permitted unless it is expressly agreed in writing between you and PM KSA.
6. Your use of the Services is at our discretion and we may refuse your application to use, or we may terminate your right to use for any reason including if you breach any of these Terms.
7. We also reserve the right to amend these Terms and the Services upon notice at any time.
   
   
   
2. Eligible Devices/Registration
1. The following Device models are eligible for the Services:
1. IQOS 3, IQOS 3 DUO, or Holders Chargers and any upgraded models thereof[VC1] 
2. Any other IQOS heat-not-burn device that has been commercialized by the authorized distributors of Philip Morris International in the country of purchase and registration.
2. The Device must have a readable and valid serial number.
3. In completing the registration process to IQOS consumers database you must provide all required mandatory information in an accurate and complete manner and keep this information up-to-date. If you do not complete the mandatory fields in the application form (such as, for example, age, smoker status, email address and/or phone number) your application will not proceed. If you provide inaccurate or incomplete information we reserve the right to refuse to provide the Services to you.
4. The Services provided are personal to you and may not be transferred to any third party.
5. Your use of the Services is linked to your country of residence. As the Services are only available in certain countries if you change your country of residence, you will not be able to use the Services.
3. Term and Termination
1. You may use the Services only within the duration of your 24 months IQOS warranty period for devices purchased in Saudi Arabia and 12 months for any devices purchased from any other IQOS commercialized market.
2. We may refuse to provide the Services to you if you breach any of these Terms
4. Accidental Damage
1. If your Device suffers accidental and unintended damage that affects the functionality of your Device which is not caused by your misuse or reckless behavior (Accidental Damage) you may be eligible for a replacement Device as described in this paragraph 4.
2. You must give the damaged Device (including all components) to us and you will be provided with a replacement device of the same type equivalent to a new Device in performance and reliability. If a replacement Device of the same type is not available, a Device, in the same category, which is at least functionally equivalent will be provided as a replacement. We will keep all replaced Devices. If only part of the Device is damaged e.g. the IQOS 3 [VC2] holder or the charger, then only the damaged part will be replaced and we will only keep the replaced part of the Device.
3. Limitations from Accidental Damage
1. You must take all reasonable precautions to protect your Device and use and maintain the Device in accordance with its instructions and user guide. If you do not do so then you are not entitled to a replacement Device.
2. You are limited to one replacement Device for Accidental Damage for each registered Device.  After the first claim is settled, the Accidental Damage in your country of residence and associated Rapid Replacement on this program will cease. However, you can still receive the remaining Services for your Device until the end of your membership term (registered Device warranty period).
3. You are not entitled to a replacement Device where the Accidental Damage was caused prior to the launch of this Service in your country of residence or where any of the following circumstances are applicable:
1. any product that is not an eligible Device as per the list contained in paragraph 2.1;
2. damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;
3. Devices with a serial number that has been altered, defaced or removed;
4. Devices that have been opened, serviced, modified or altered in a manner against the user guides and safety instructions of the Device.
5. the loss or theft of your Device;
6. cosmetic damage to your Device which does not affect the functionality of the Device, including, but not limited to, hairline cracks, scratches, dents, broken plastic on ports and discoloration;
7. damage or failure caused by normal wear and tear and/or usage of the Device;
8.  improper handling, or liquid contact, damage from fire, flood, or natural disaster, war, terrorism, or acts of God;
9. malfunction due to use with non-compatible product; 
10. damage or malfunction caused by failure to use as described in the associated IQOS User Guide; or
11. failure due to defects in materials and/or workmanship and/or design; however, such failures may be covered separately either by your consumer rights or by the IQOS warranty that is in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
4. Making a claim under Accidental Damage
1. You must:
1. report your claims soon as possible and within the warranty period including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
2. if requested, you must provide proof of purchase for your Device; and
3. follow packaging and mailing instructions given by our agents/experts for shipping the affected Device ; and
4. otherwise comply with our return Devices authorization process.
2. You may also make a claim via customer service center by calling the number provided at www.iqos.com for your country of residence and providing the same information detailed in paragraph 4.4(a).
3. You must not send products and accessories that are not supported by Accidental Damage replacement. If you send us these items they will not be returned and they will be destroyed.
4. We will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
1. Courier delivery.  A replacement Device will be couriered to you and you must return the affected Device with the authorized courier as will be instructed to you by our agents.
2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement. Please check www.iqos.com for a list of stores where IQOS devices are sold/supported.
5. International Assistance
1. You have access to an international number (charges may apply in some locations) when traveling abroad to countries where the Devices are commercialized by a Philip Morris International affiliate or an authorized partner. This service includes troubleshooting assistance from experienced Device agents and if required, replacement of your Device within (i) Accidental Damage in accordance with these Terms or (ii)  Device issues defined in terms of material or workmanship when used in accordance with the  Device User Guide. 
2. Service options, Device availability, response, and delivery times may vary according to country.  This service will not affect your statutory rights and rights under your Device warranty valid in the country of purchase. 
3. Limitations from International Assistance
1. The limitations contained in paragraph 4.3 (Limitation) apply to Accidental Damage replacement under International Assistance.
2. The following are excluded from replacement of Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide:
1. damage caused by normal wear and tear;
2. cosmetic damage (such as scratches, dents, broken plastic etc.);
3. damage caused by misuse, power surge, improper handling, liquid contact or fire;
4. malfunction due to use with non-compatible product;
5. damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; or
6. damage or malfunction caused by failure to use as described in the associated Device User Guide.
4. Making a claim under International Assistance
1. You must:
1. report your claim to customer service center as soon as possible and no later than 1 day from the date your Device suffers Accidental Damage or  Device issues defined in terms of material or workmanship when used in accordance with the Device User Guide, including the following information: (1) the serial number for the affected Device; (2) description of the symptoms, problems with or causes of the damage to the Device; (3) error messages; and (4) actions taken before the Device experienced problems and any steps you took to resolve the problem;
2. if requested by the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner), you must provide proof of purchase for your Device; and
3. follow packaging and mailing instructions given by the relevant entity for shipping the affected Device; and
4. otherwise comply with the return Devices authorization process which will be communicated to you at the time of the replacement case creation. 
2. the entity commercializing the Device in the relevant country where the claim is raised will determine whether you are entitled to a replacement Device in accordance with these Terms. If you are entitled to a replacement Device this will be provided to you in one of the following ways:
1. Courier delivery. A replacement Device will be couriered to you and you must send the affected Device via the courier; or
2. Carry-in service. You can return your affected Device to a participating IQOS store and participating IQOS service points where you will be provided with a replacement.
6. Other Services
1. Personal Coach: A dedicated remote IQOS coach for supporting you in converting from cigarettes to a Device. Access is during normal business hours in your country of residence.
2. Digital Welcome: Information and guidance relating to the Device usage provided in digital form to the e-mail address indicated upon registration in IQOS consumers’ database, provided that you agreed to receive commercial communication regarding IQOS via e-mail.
3. Self Diagnostic Tool: Online tool with information designed to help you diagnose and fix certain issues with your Device or check if you are eligible for Device replacement under your warranty or Accidental Damage Coverage.
4. Free Device Replacement Shipment: If you are eligible for a replacement device under your Device warranty or Accidental Damage Coverage service, this service provides for free shipment of your replacement device.
5. Complete Service: A free-of-charge, professional maintenance service for IQOS™ bladed technology devices. The service includes resistance to draw machine test, professional device cleaning, firmware upgrade, and cap replacement if necessary.
   IQOS User Content. You will receive tips & tricks to support you in converting from cigarettes to a Device. Remember to check your mailbox for this content
   
   

1. Your Obligations. 
1. You agree:
1. not to misuse the Services;
2. to keep your membership account safe and secure;
3. where an exchange takes place, then any replacement Device becomes your property and the replaced Device becomes the property of the entity which makes the exchange; and
4. to comply with applicable law.
2. Warranty/Limitation of Liability
1. As the Services are free of charge, each of them is provided ‘As Is’ and without any warranty.
2. PM KSA and/or the entity commercializing the Device in the relevant country where the claim is raised (i.e. the Philip Morris International affiliate or the authorized partner) shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your membership of IQOS Care Plus or your use of the Services. PM KSA and/or the entity commercializing the Device in the relevant country where the claim is raised shall not be liable for any of the losses described in this paragraph even if you have informed such entity of the possibility of such losses.
3. Nothing in this paragraph 8 excludes any liability that cannot be excluded by applicable law.
3. Miscellaneous
1. None of the Services constitutes an insurance policy.
2. The Services are currently provided free of charge.
3. Details of the processing of your personal data that you provide us are described in our Privacy Notice available at www.iqos.com.
4. These Terms are subject to the laws of  Saudi Arabia. Any legal dispute will be subject to the exclusive jurisdiction of the city in which PM KSA has its registered office.

For questions, inquiries and contact information please refer to www.iqos.com.

Post-Purchase Device Registration
Voucher Terms And Conditions

These terms and conditions (“Terms”) govern your use of the post-purchase IQOS device registration voucher code (“Voucher”)

1. The Voucher is availed upon successful self-registration of your first IQOS ILUMA device on IQOS.com through the unique QR code described in item No. 2 hereinafter.
2. The link to self-register your first IQOS ILUMA device can only be found by scanning the post-purchase QR code found at either selected IQOS points of sale or on the outer sleeve of your device (if available).
3. The reward Voucher is redeemable only on yougotagift.com and Yougotagift application for selected brands post a successful self-registration.
4. You can avail the Voucher only if you are:
   1. an adult (18+) smoker or user of other nicotine containing products;
   2. residing in Kingdom of Saudi Arabia;
   3. registered an account on IQOS.com or with an IQOS Sales Expert;
   4. intended recipient of the Voucher; and
   5. self-registered your first IQOS ILUMA device using the QR code described in item No. 2.
5. Validity of the reward Voucher code: at least 30 days from the date it is shared, unless terminated earlier pursuant to Article 8 herein.
6. This Voucher will be sent to the email registered in your IQOS.com account.
7. The Voucher has no cash equivalent.
8. We reserve the right to modify and/or cancel this POST-PURCHASE DEVICE REGISTRATION program in whole or in part at any time at our sole discretion without any notice. Any such modification will be effective immediately.
9. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.
10. We reserve the right to change the Voucher values or type from time to time without any notice.

IQOS Retailer Get Member Program (“RGM”)
TERMS AND CONDITIONS

‘Referrer’ – A Retailer at a point of sales enrolled in RGM program

‘Referee’ – an adult (18+) user of tobacco or other nicotine containing products who has received a referral code from the Referrer.

1. The referral program is only applicable to selected Retailers who are enrolled in RGM
2. The Referrer must only share their referral code to Referees interested to switch to IQOS and residing in locations where IQOS delivery is available in Saudi Arabia, as stated on the iqos.com.
3. The Referrer must ensure they have asked for the Referee’s permission before referring them and sharing with them their unique referral code via a physical IQOS Qoin that contains the unique code of the Referrer.
4. Referral codes are individual rewards and must only be communicated to Referees on a one-to-one basis and must not be shared on large scale sharing platforms.
5. The referral code is valid until 31 December 2025
6. When the Referee registers as a new customer on iqos.com and uses the Referrer’s unique code to purchase their first IQOS Iluma device or IQOS Iluma i device, the referral code will give the Referee a single-use voucher of SAR 30 (inclusive of VAT) redeemable on their first IQOS Iluma device or IQOS Iluma i device order placed on the website. If the Referee decides to purchase more than one IQOS Iluma device or IQOS Iluma i device, within one order, the SAR 30 (inclusive of VAT) will be split proportionately amongst the devices.
7. The Referee may apply the referral code by inserting the code thereof into the field “Have a Voucher or Discount Code?”
8. The referral code is not applicable if the Referee has an IQOS devices already linked to their account.
9. The referral code may be used only once by the Referee, and it cannot be used together with any other voucher or discount code. In case the order is cancelled and/or the product is returned, the referral code cannot be used again.
10. The referral code of SAR 30 (inclusive of VAT) have no cash equivalent.
11. If the Referee returns or cancels its order, then the Referrer will not be entitled to any YGAG voucher for such referral.
12. The Referrer can make multiple referrals; however the referral code is only applicable for 10 successful orders during the validity of the program and provided that these terms and conditions are complied with, the Referrer will be rewarded with a maximum of SAR 1000 equivalent of YGAG voucher for ten successful referrals.
13. We reserve the right to refuse the issue of any code to a Referrer or the use of a Referrer’s code by a Referee at any time, if we reasonably believe that the Referrer or Referee is abusing this program or is otherwise in breach of these terms and conditions.
14. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions at the Website. The revised Terms and Conditions shall come into force and effect upon publication thereof. We reserve our right to cancel the referral code and/or YGAG vouchers without any further notice or giving reasons thereof.
15. We reserve our right to cancel the RGM Program at any moment of time without any further notice or giving reasons thereof.
16. General Terms of Sale published on the Website are applicable.

IQOS Spring Promotion 2025
Terms and Conditions

1. Application of Terms/Eligibility
   1. These terms and conditions (“Terms”) are applicable to and govern your participation in the Founding Day Promotion (the “Promo”). You should read these Terms carefully as they affect your legal rights and govern your relationship with us.
   2. You are only eligible to participate in this Promo if: (i) you are an IQOS user or smoker or user of other nicotine containing products aged over 18 years old and residing in Kingdom of Saudi Arabia (“KSA")
   3. By participating in this Promo, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Program.
2. Promo conditions
   1. The Promo is provided at iqos.com, through the support of the customer service center and in selected authorized IQOS partner stores in KSA. To get information about the channels where the Promo is available, contact the customer service center.
   2. The Promo provides 50% discount on IQOS Iluma Prime devices from March 24th, 2025 to May 15th, 2025 and in point of sales that participates in Promo. On the last day May 15th, 2025 promo will be deactivate in the period between 1pm to 5pm Riyadh time zone. For the authorized IQOS partners stores Promo will be available only through IQOS Brand Representative and during his/her working hours. The discount is not applicable to consumables (TEREA).
   3. Should you participate in the Promo, you are limited to a maximum of 5 IQOS Iluma Prime devices purchased with Promo discount per device per person.
   4. Return of a device purchased as part of the Promo is governed by the terms of sale of the specific store from which you purchased the device.
   5. In the event that an IQOS ILUMA device purchased with the Promo becomes defective, the terms of the warranty shall be applicable.
   6. Buying a device using the Promo is subject to availability of IQOS ILUMA stock.
   7. Promo offer can be combined only with Referral Program voucher that might have been provided as part of the Referral Program or any available Goodwill vouchers only through iqos.com or customer service center.  
   8. Promo offer cannot be combined with IQOS ILUMA & TEREA Starter kit programs.
   9. We reserve the right to modify, suspend, or terminate the Promo, your participation, and/or these Terms at our sole discretion at any time for any reason whatsoever.
3. Miscellaneous
   1. These Terms shall be governed by and construed in accordance with the laws of Kingdom or Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Kingdom or Saudi Arabia for disputes arising from or related to these Terms.
   2. For questions, inquiries and contact information please refer to IQOS Customer Care team on:
      Facebook: https://www.facebook.com/iqos.sa
      X (previously Twitter): iqos_support_Sa
      Email: contact.sa@iqos.com
      Call: 800-8500017
      Live chat: iqos.com

Company information

Philip Morris KSA Trading Company, a limited liability company incorporated in the Kingdom of Saudi Arabia, with registered office at 7147 Prince Sultan Branch, As Salamah District, Zip Code 23525, Jeddah, Kingdom of Saudi Arabia, and with Commercial Registry nr. 4030566946 and VAT registration nr 312430562200003.

Founding Day Promotion 2025
Terms and Conditions

1. Application of Terms/Eligibility
   1. These terms and conditions (“Terms”) are applicable to and govern your participation in the Founding Day Promotion (the “Promo”). You should read these Terms carefully as they affect your legal rights and govern your relationship with us.
   2. You are only eligible to participate in this Promo if: (i) you are an IQOS user or smoker or user of other nicotine containing products aged over 18 years old and residing in Kingdom of Saudi Arabia (“KSA")
   3. By participating in this Promo, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Program.
2. Promo conditions 
   1. The Promo is provided at iqos.com, through the support of the customer service center and in selected authorized IQOS partner stores in KSA. To get information about the channels where the Promo is available, contact the customer service center.
   2. The Promo provides 40% discount on all accessories, and IQOS Iluma Prime devices and 30% discount on IQOS Iluma and IQOS Iluma One devices for the period from February 6th, 2025 to February 27th, 2025 and in point of sales that participates in Promo. On the last day February 27th, 2025 promo will be deactivate in the period between 1pm to 5pm Riyadh time zone. For the authorized IQOS partners stores Promo will be available only through IQOS Brand Representative and during his/her working hours. The discount is not applicable to consumables (TEREA).
   3. Should you participate in the Promo, you are limited to a maximum of 5 IQOS Iluma devices purchased with Promo discount per device per person.
   4. Return of a device purchased as part of the Promo is governed by the terms of sale of the specific store from which you purchased the device.
   5. In the event that an IQOS ILUMA device purchased with the Promo becomes defective, the terms of the warranty shall be applicable.
   6. Buying a device or accessory using the Promo is subject to availability of IQOS ILUMA and accessories stock.
   7. Promo offer can be combined only with Referral Program voucher that might have been provided as part of the Referral Program or any available Goodwill vouchers only through iqos.com or customer service center.  
   8. Promo offer cannot be combined with Trade-in program and/or IQOS ILUMA & TEREA Starter kit programs.
   9. We reserve the right to modify, suspend, or terminate the Promo, your participation, and/or these Terms at our sole discretion at any time for any reason whatsoever.
3. Miscellaneous
   1. These Terms shall be governed by and construed in accordance with the laws of Kingdom or Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of Kingdom or Saudi Arabia for disputes arising from or related to these Terms.
   2. For questions, inquiries and contact information please refer to IQOS Customer Care team on:
      • Facebook: https://www.facebook.com/iqos.sa
      • Twitter: iqos_support_Sa
      • Email: contact.sa@iqos.com
      • Call: 800-8500017
      • Live chat: iqos.com
         

Terms and Conditions of the Trial Service

This service is intended for adult smokers or users of nicotine containing products aged 18 years and above. If you do not meet this requirement, you are not allowed to participate in this service.

THE TERMS AND CONDITIONS (“Terms”)

What these Terms cover. These are the Terms applicable for IQOS products which we lend to you following your interest via channels that require direct or face-to-face interaction (“F2F Channel”).

Eligibility. To be eligible to receive this service, you must be over the age of 18, a current smoker or user of nicotine containing products, you must not be going through another of our Trial Service simultaneously and you must register yourselves in our consumers database, verify your phone number using a one-time password that will be sent to you by the representative at the F2F Channel and by participating to this service, you accept to receive service related communications from us about the trial which is an integral part of your Trial Service. We shall reserve the right to object to providing you the Trial Service for any reasons.

Why you should read them. Please read these Terms carefully before you participate in the Trial Service. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract between you and us, what to do if there is a problem and other important information. Once you accept the Trial Service from our F2F Channels, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, do not participate in the Trial Service.

We reserve the right to amend these Terms at any time. The amended Terms shall take effect on the date on which they are communicated to you via email and shall apply to all orders placed via our F2F Channels as from the date on which they are sent to you.

All participations presuppose that these Terms have been consulted and accepted by means of a checkbox provided for this purpose which includes a hypertext link to the said Terms.

If you need to contact us about these Terms. Before you participate in the service, if you have any questions relating to these Terms please contact our Customer Care team by using the online chat tool on our Website, email on contact.sa@iqos.com or by telephone on 800-8500017. Inbound and outbound calls may be recorded for quality monitoring and training purposes.

A.Definitions

The following terms shall have the meaning assigned to them below:

• "Personal Information" means the details provided by you to us when you register or place an order.
• "Product" means IQOS Iluma Prime Kit
• "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided.
• "Terms" means these terms and conditions together with any terms and conditions in the Product Description.
• "We", "us" and "our" means Gulf Taleed Commercial Services Company, registered at P.O Box: 27801, Riyadh 11427, Saudi Arabia.
• "Website/s" means the Website accessible at iqos.com and any subsequent URL which may replace it from time to time.
• "You" means an individual customer or user of our Website.

B. ABOUT US

Who we are. We are Gulf Taleed Commercial Services Company, a company registered at P.O Box: 27801, Riyadh 11427, Saudi Arabia. Our registered VAT number is 300134904400003.
How to contact us. The best way to contact us is by using our Customer Care online chat tool on our Website. You can also contact us by telephoning our Customer Care team on 800-8500017, by emailing us at contact.sa@iqos.com

C. DESCRIPTION OF PRODUCTS

There may be additional Terms you need to be aware of. Each Product made available for trial is offered subject to its Product Description which may set out additional Terms related to that Product.

D. YOUR TRIAL

When you accept the Trial Service via any of our F2F Channels, you can only try our Product for a certain period of time in accordance with these Terms.
You are required to purchase 3 different variants of TEREA but not the Lending Device. At the end of your 14 (fourteen) day trial or at any moment during your trial period, if you decide to purchase the brand new, unopened and unused version of the Lending Device, you must first return the Lending Device to the same channel where the Lending Device was handed over to you in the first place. Upon return of the Lending Device, you will be provided with a new IQOS kit and charged with the full price for the new IQOS Kit.

E. TITLE AND RISK

We shall remain the rightful owner of the Product during such trial period (including its extension if any). You will only become the owner of the Product you have ordered when it has been handed over to you and we have received clear funds in full payment for the Product. You will be held at your own risk and you will be responsible for the Product once it has been handed over to you until the moment we have in our possession the return of the particular Product we lend to you in accordance with the timeline set out under these Terms.

F. RETURNS AND REFUNDS

You must return the Lending Device to the same channel where the device was handed over to you in the first place. You cannot return any TEREA that you purchased with your Product at the end of your trial and the TEREA are non-refundable. You should ensure you return all items included in your trial kit. The return of the lent Product which you have used (either prior to or at the end of the trial period) closes the Trial Service and you will not be subject to any further fees. You must return the same products as handed over to you at the time of start of the trial.

G. CUSTOMER CARE AND COMMUNICATION.

As part of the Trial Service, one of our representatives will contact you at various points during your trial via email, SMS or telephone to provide you with the support you need to get started, and to see how you are getting along. If you have opted-out of receiving marketing communications, you will still receive our Customer Care communications, but we will not send you any marketing communications. If you opt-in to receive marketing communications from us, we do not share your details with any third-party marketers. You may opt-out of receiving any future marketing communications from us at any time by following the unsubscribe link provided in each email we send to you.

By accepting these Terms, you provide us with consent to share your personal information including name, surname, email address and telephone/mobile number with our trusted business partners. We will only provide them with personal data necessary for them to process so that they can fulfil their task which is to support us in sending SMS and email messages to you throughout your trial period of the Product.

H. ORDERS AND REFUSAL

Products availability. Product offers are valid within the limits of available stocks at F2F Channels. The Trial Service is concluded subject to the actual availability of the Products.
Trial Service from outside of the Kingdom of Saudi Arabia. We only offer the service to customers in the Kingdom of Saudi Arabia. Our F2F Channels are only able to offer the Trial Service in the Kingdom of Saudi Arabia. We do not accept orders from any consumers residing outside the Kingdom of Saudi Arabia.
How you can request the Trial Service. You can request the Trial Service at selected F2F channel locations. In order to comply with the law, we are required to verify that you are of the legal age of 18 or over before we can offer you the Trial Service.


When can you request the Trial Service with us. You can visit any of the F2F Channels during their operational hours as given here.

I. FAULTY PRODUCTS

If you believe that your Products are faulty please contact our Customer Care team or visit our store. We will perform a diagnostic with you over the phone or in person to identify the fault and if necessary, we will provide another Trial Service.

We shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your enrolment in the Trial Service. We shall not be liable for any of the losses described in this paragraph even if you have informed us of the possibility of such losses. Nothing in this paragraph excludes any liability that cannot be excluded by applicable law.

J. PERSONAL INFORMATION

How we look after your information. We will process your information in accordance with our privacy notice: https://sa.iqos.com/legal/privacy-notice.html

Our obligation to disclose your information. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or user information, we are entitled do so.

K. COMPLIANCE WITH LAWS

You agree to comply with all applicable laws, statutes and regulations regarding F2F Channels and any transactions conducted on or through any of F2F Channels.

L. LIABILITY

We use reasonable endeavours to verify the accuracy of any information we place on the Website and any of F2F Channels. However, we make no warranties, whether express or implied in relation to its accuracy. The information placed on the Website and any of F2F Channels is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, any of F2F Channels, or any transaction that may be conducted on or through the Website or any of F2F Channels, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.

Once Products have been handed over, we accept no responsibility in the event of theft or misuse of the Products. It is your responsibility to ensure that the Products are used only by you.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website or any of our F2F Channels.

M. SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

N. WAIVER

No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Terms.

O. SURVIVAL

Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

P. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us with respect to the subject matter hereof and supersedes all other prior agreements and understandings, both written and oral, between you and us with respect to the subject matter hereof. We will communicate any substantive changes to these Terms to you. Your statutory rights are not affected by these Terms. Nothing in this section shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Q. LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. You irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia for disputes arising from or related to these Terms.

IQOS ILUMA & TEREA STARTER KIT
TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern your use of the IQOS ILUMA & TEREA Starter Kit discount voucher code (“Voucher”)

1. The Voucher is redeemable on the purchase price of your first IQOS ILUMA Device when you purchase an IQOS ILUMA & TEREA Starter Kit (IQOS ILUMA Device and Bundle of 3 TEREA packs) upon successful registration of your details with IQOS.
2. You can use the Voucher only if you are (i) an adult (18+) smoker or user of other nicotine containing products; (ii) residing in Kingdom of Saudi Arabia; (iii) registered an account on IQOS.com or with an IQOS Sales Expert; and (iv) intended recipient of the Voucher.
3. Validity of the Voucher: until quantity lasts or 31st December 2025, whichever comes first, unless terminated earlier pursuant to Article 12 herein.
4. The Voucher with a code “SASK60IO” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA ONE Device from the IQOS ILUMA ONE AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
5. The Voucher with a code “SASK60IM” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA Device from the IQOS ILUMA AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
6. The Voucher with a code “SASK60IP” provides a value in the amount of 60 SAR on the value of one IQOS ILUMA PRIME Device from the IQOS ILUMA PRIME AND TEREA STARTER KIT including VAT purchased within one direct order placed on the Website or at selected authorized selling stores.
7. The Voucher can be combined with the Referral Code that might have been provided as part of the Referral Program or any available Goodwill vouchers if applicable only on the Website or at selected limited authorized selling stores.
8. This code will be auto applied to your account in the process of your checkout. Hence, you will not be allowed to add any other code of lesser or equal value (Other than the Referral Code that might have been provided as part of the Referral Program or any available Goodwill vouchers if applicable that can be combined with this code)
9. Please note, you can only buy one IQOS ILUMA & TEREA Starter Kit per order and a total of 2 IQOS ILUMA & TEREA Starter Kits per person/user throughout the Program duration. This includes any orders that have been delivered and subsequently returned. If you ordered an IQOS ILUMA AND TEREA STARTER KIT, received it, and then decided to return it, this will count towards your IQOS ILUMA AND TEREA STARTER KIT total allowance of 2 throughout the Program duration.
10. The Voucher is personal to you and may not be transferred to any third person.
11. “Terms of Sale” published on the Website will apply to your purchase. Please read them carefully before placing an order.
12. We reserve the right to modify and/or cancel this Voucher at any time at our sole discretion without any notice. Any such modification will be effective immediately.
13. These Terms and Conditions may be changed and (or) supplemented by publication of the updated Terms and Conditions on the Website.