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Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or traveling for work , IQOS support is only a click away.

A gold IQOS DUO and a mobile on a couch

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, a replacement will be arranged for you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Gold IQOS Duo out of its packaging on a wooden table

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 50 countries across five continents.

Gold IQOS DUO in its packaging on a blue table

Your device might already be registered , but if it’s not, register here to benefit from the international assistance service, when you're away.

Register

Gold IQOS DUO on a laptop

There are several ways you can reach out for support.

Chat to our personal coaches in real time.

Feel free to message with any questions and get them answered.
Daily from 09:00 to 19:00.

IQOS Facebook Page

Tweet your questions to get them answered.
Daily from 09:00 to 19:00.

Send your questions, they'll be answered shortly.

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs

Visit the IQOS Customer Care channel

IQOS Youtube channel